If you are not able to open/unlock Avast Passwords for any reason, please delete all files in the %LocalAppData%\AVAST Software\APM folder and restore your current data by turning on "sync and backup" again (you will only be able to do this if Avast Self-Defense is turned off).If the process doesn't work, please return the 'backup' files saved to the memorable location earlier to the %LocalAppData%\AVAST Software\APM folder and restart the PC to regain access to the current Passwords data.If the process is successful, please remember to re-enable Avast Self-Defense from the settings menu in your Avast Antivirus application.Open Passwords in your Avast Antivirus application and try to unlock the vault using the Master Password you were using prior to reinstalling Windows. Launch the Avast User Interface and click on the Menu Select ‘Settings’ from the Menu option Click on ‘General’ in the ‘Settings’ Menu Select ‘Troubleshooting’ In the ‘Troubleshooting’ menu, scroll down and click on ‘ADD/MODIFY COMPONENTS.please use restart, rather than shutting down and turning the PC back on). Copy and paste the files found here to the %LocalAppData%\AVAST Software\APM folder.Open the windows.old folder in a new File Explorer window, and navigate to the C:\Windows.old\Users\\AppData\Local\AVAST Software\APM folder.Then delete the files from the APM folder. Copy the contents of the APM folder and save the files in a location you can find later (this will serve as a 'backup' of your current Passwords data).Open Windows File Explorer and copy and paste %LocalAppData%\AVAST Software\APM into the address bar.Disable Avast Self-Defense - please open the your Avast Antivirus application > click "Menu" in the top right corner > click "Settings" > click "Troubleshooting" in the central column > un-check "Enable Self-Defense" > confirm the action on any warning pop-up.To try restoring from the old Passwords files, please: ![]() To set your expectations (and those of anybody else reading this post), please be aware that the chance of success is not high. It might be possible to restore the logins if Passwords recognizes your PC as the same device, as the windows.old folder should contain the previous version of your Passwords data. ![]() It is not necessary for the current version (as an email will be sent instead when you synchronize a new device) - however, I can see that the synchronization for your account was only enabled after you reinstalled windows, so in this case it will not help you to restore the old logins. ![]() The backup email was only sent when we using an older version of the synchronization function. Vince Steckler, CEO Avast Software, confirmed the attack today and announced that the company decided to take the forum offline in order to continue work on resetting all user passwords in order.
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